Minerva CQ Agent Assist For Salesforce | Workflows, Agent Experience, CSAT, NPS

Minerva CQ makes it easy for contact center agents to collaborate with AI to perform better at their jobs. Our real-time agent assist platform is unique in that it continuously adapts--at each conversational turn between customer and agent--to drive the customer interaction forward with the most effective and efficient resolution. Agent workflows, dialogue suggestions, behavioral cues, and knowledge surfacing are dynamically generated by AI giving agents true real-time guidance to boost FCR, CSAT, and NPS while reducing AHT and agent onboarding times. Minerva CQ has been recognized by Gartner in "Getting Started With Technology for the Connected Rep", Forrester Research in its Conversation Intelligence for Customer Service Landscape and Opus Research in its Conversational Intelligence Intelliview report.