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Sinch Omnichannel Connector
Engage with users using their preferred messaging channels
- Industries
- Financial ServicesRetailTravel, Transportation, & Hospitality
- Business Need
- SalesMarketingMarketing Automation
- Requires
- Marketing Cloud Engagement
- Compatible With
- Marketing Cloud Engagement
The Sinch Omnichannel Connector allows Salesforce Marketing Cloud clients to engage with their customers/end users using preferred messaging channels, including SMS, MMS, RCS, WhatsApp, Viber, KakaoTalk, Instagram, Messenger, Telegram, LINE, and more.
Highlights
Engage with your customers using 1-way and 2-way messaging capabilities. Stay up-to-date with the ever-growing number of communication channels — integrate once and automate the rest.
Communicate using text but also rich media for a more personalized and engaging experience, including images, videos, audio, and document files.
Get support for message templates and non-templated messages. Choose multiple channels and preferred message delivery methods and let Sinch do all the management on your behalf with built-in transcoding and channel fallback.
Manage separate channel identities for your customer base with a unified contact profile and find all interactions, no matter the channel, in one thread without losing context.
Quickly and easily integrate with CRM, campaign tools, and other business systems. You can customize integration to suit your business needs.
Rely on GDPR compliant products plus best-in-class service and SLA from one of the leading CPaaS providers.
Provider Details
Sinch powers meaningful conversations between businesses and their customers through its Customer Communications Cloud. More than 150,000 businesses – including many of the world’s largest tech companies – rely on Sinch and its global super network, which is the most secure and reliable network for messaging, voice and email. Sinch has been profitable and fast-growing since it was founded in 2008. It is headquartered in Stockholm, Sweden, with shares traded at NASDAQ Stockholm: XSTO:SINCH. Learn more at sinch.com.
Pricing Details
You must pay for a product or service that is external to Salesforce for this solution to work.
Clients must license Salesforce Marketing Cloud and separately license Sinch Omnichannel Connector directly from Sinch. You will be charged for your usage of Sinch's Conversation API plus channels that you choose to switch on (we have a free tier).
Contact Sinch for more information regarding our pricing structure.
Omnichannel Connector
$300 USD/Each Marketing Cloud Org/month