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Relay Network

Launch Relay Network Experiences from Salesforce!

Overview

Relay Network's App integrates seamlessly with your instance of Salesforce Service Cloud & Health Cloud to drive rich experiences to your customers' personalized Feeds and returns critical engagement information back to the customer record.

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  • Overall Relay Network clients see: 1) 90% increase in overall digital footprint by clients using Relay Network's Customer Feed 2) 89% of your customers' mobile numbers validated by Relay

  • Forrester Research conducted a Total Economic Impact™ study of Relay Network. Through these interviews with our current clients, Forrester found our clients had achieved 600% ROI over three years and 33% improvement in Customer Lifetime Value

Increased customer engagement has been shown to improve retention, drive revenue, and extend lifetime value for banks, payers, speciality pharmaceuticals, AAA membership. firms other organizations: Relay Network's App amplifies your investments in Salesforce Service Cloud and Health Cloud, helping you drive improved engagement with your customers using Relay Network's unique customer feed. Specifically, our App provides easy integration for 1) Customer service & call center agent triggered Feed Experiences ​ 2) Automated workflow-based Feed Experiences​ 3) Returning crucial customer engagement information into Salesforce to measure key business outcomes and improve customer experience.​

Categories

Business Needs
Marketing
Campaign Management
Marketing Automation
Industries
Energy
Financial Services
Healthcare & Life Sciences
Personas
Administrator
Executive
Marketer
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Managed Package