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Messaging, Social Networks and Reviews unified solution for Salesforce

Messages, WhatsApp, Messenger, Apple Messages for Business.. for Salesforce

Overview

Empowers your support agents, sales reps, and entire team to streamline their workflows and increase productivity on digital channels with Salesforce by Greenbureau. Instant messaging, social networks, reviews are manage in one ergonomic interface.

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See How Messaging, Social Networks and Reviews unified solution for Salesforce Works

  • Connect Service or Sales Cloud to Greenbureau in minutes, add digital channels in 0+ countries, and invite your teammates to start chatting calls right away! Benefit from performing functionalities such as ChatBot, IA to increase your customer experience

  • With Greenbureau, you can screen-pop to a contact's page before starting a chat, route calls to your team-mates, or send messages back to a customer even when the discussion is closed.

  • Automate daily tasks, and log every Message interaction, metric, message disposition code and note in Salesforce. Monitor your agents and KPIs on real time, and serve yourself of tailored dashboards to make data-driven decisions from Salesforce.

An instant and flexible Salesforce messaging integration which adapts to your workflows and adds digital channels features to your Salesforce experience. Benefit from channels including instant messaging (WhatsApp, Messenger, Instagram Direct Message, Apple Messages for Business, Google's Business Message, Telegram), live chat, 2 ways text message, Social Networks (Facebook, Twitter Instagram) and reviews (Google reviews, TrustPilot)...

Categories

Business Needs
Customer Service
Chat & Web Conferencing
Industries
Communications
Financial Services
Retail
Personas
Marketer
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Managed Package