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Messaging, Social Networks and Reviews unified solution for Salesforce

By GreenBureau

Messages, WhatsApp, Messenger, Apple Messages for Business.. for Salesforce

No Ratings
Starting at $49   USD/user/month

Discounts available for nonprofits

Industries
Communications
Financial Services
Retail
Business Need
Customer Service
Chat & Web Conferencing
Requires
Marketing Cloud Engagement
Experience Cloud
Compatible With
Experience Cloud
Marketing Cloud Engagement

Empowers your support agents, sales reps, and entire team to streamline their workflows and increase productivity on digital channels with Salesforce by Greenbureau. Instant messaging, social networks, reviews are manage in one ergonomic interface.

Highlights

Connect Service or Sales Cloud to Greenbureau in minutes, add digital channels in 0+ countries, and invite your teammates to start chatting calls right away! Benefit from performing functionalities such as ChatBot, IA to increase your customer experience

With Greenbureau, you can screen-pop to a contact's page before starting a chat, route calls to your team-mates, or send messages back to a customer even when the discussion is closed.

Automate daily tasks, and log every Message interaction, metric, message disposition code and note in Salesforce. Monitor your agents and KPIs on real time, and serve yourself of tailored dashboards to make data-driven decisions from Salesforce.

Provider Details

GreenBureau
Paris, France
Founded
2011
Website
Phone
+33148246454

Greenbureau is an omnichannel automation platform. Its Saas solution provides automated and personalizer message flows with your customers via digital communication channels such as chat, instant messaging (WhatsApp business, Google Business Messages, Apple Messages for Business, Messenger, DM Instagram, Telegram, text messaging, etc.), social networks (Twitter, Instagram, Facebook, etc.), Visual IVR and reviews (Trustpilot, Google, Critizr, etc.) You can manage inbound and outbound one to one messages and campaigns. You can qualify users demands with a chatbot (AI and/or Decision Trees) to transfer them to live agent or 100% selfcare. With Greenbureau, you can manage promotional and conversational marketing and customer care, mixing intelligent automation & human answering. All applications are developed internally at Greenbureau. Created in 2011, Greenbureau is a French limited company based in Paris.

Pricing Details

You must pay to use this solution. Discounts are available for nonprofits.

Pricing includes the use of Instant Messaging (except WhatsApp, text messages), social networks and reviews are included. And a full range of functionalities: bot Builder.. Please visit our website for additional information (corp.greenbureau.com/chayall)

Essential

$49 USD/user/month

Lowest Starting Price