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Aisera Assist
Intelligent automation for instant ticket resolution and agent productivity
- Industries
- GovernmentHigh TechManufacturing
- Business Need
- Customer ServiceMarketingIT & Administration
- Requires
- Sales CloudService CloudHealth Cloud
- Compatible With
- Sales CloudService CloudHealth Cloud
Agent Assist automatically classifies, routes, & resolves tickets across multiple domains such as IT, HR, Customer Service, Facilities and Legal in order to provide faster ticket resolutions while also providing agents AI-powered recommendations.
Highlights
Reduce Mean-Time-to-Resolution (MTTR) Automate ticket classification, routing and correlation with self-service capabilities to reduce issue resolution time
Increase Agent Productivity Boost efficiency by providing the ability to search and find relevant resolutions across multiple knowledge sources
Improve Agent Onboarding Minimize agent training by closing knowledge gaps through real-time learning from resolved ticket notes
Provider Details
Aisera is the industry’s first proactive, personalized, and predictive AI Service Management (AISM) solution, offering both an AI Service Desk and Artificial Intelligence for IT operations (AIOps) solution for enterprise and consumer organizations. Aisera’s next-generation AI Service Desk solution is purpose-built to automate tasks and actions for IT, HR, Sales, and Customer Service. Aisera customers and CIOs are achieving significant automation of tasks and requests, superior user experience, and dramatic reduction of support and service costs. Headquartered in Palo Alto, CA, Aisera is a top tier, VC-funded startup and a strategic partner of Salesforce, Microsoft Azure, AWS, Google Cloud and ServiceNow. Aisera has received numerous recognitions, including the following: Deloitte Technology Fast 500 2022, Forrester Wave Leader of Chatbots for IT Operations 2022, Gartner Hype Cycle for ITSM 2022, Forbes AI 50 2020; CNBC Top Startup 2019; Gartner Cool Vendor 2019; 2019 CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research 2019 Hot Vendor; TiE50 2019 Startup Award; and Silicon Review 50 Most Admired Companies for 2019.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
Minimum order of 10,000 requests at $150,000. Pricing for 50,000 requests is $250,000. For more information, contact sales@aisera.com.
10,000 Requests
$150,000 USD/Service Agent/year
50,000 Requests
$250,000 USD/Service Agent/year