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Aisera Assist

Intelligent automation for instant ticket resolution and agent productivity

Overview

Agent Assist automatically classifies, routes, & resolves tickets across multiple domains such as IT, HR, Customer Service, Facilities and Legal in order to provide faster ticket resolutions while also providing agents AI-powered recommendations.

See How Aisera Assist Works

Reduce Mean-Time-to-Resolution (MTTR) Automate ticket classification, routing and correlation with self-service capabilities to reduce issue resolution time
Increase Agent Productivity Boost efficiency by providing the ability to search and find relevant resolutions across multiple knowledge sources
Improve Agent Onboarding Minimize agent training by closing knowledge gaps through real-time learning from resolved ticket notes

Aisera Assist automatically classifies, routes, and resolves tickets across multiple channels. It integrates with all leading ticketing systems to offer agents AI-based recommendations based on knowledge articles, macros, ticket field values, escalation and churn probability, similar tickets, and next-best actions. With a customizable UI widget that is fully integrated with the system of record or ticketing system, agents can access information easily allowing them to resolve tickets efficiently.