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CommBox CX Platform - Omnichannel AI Customer Experience Platform for Salesforce
CommBox CX Platform - Omnichannel AI Customer Service for Salesforce
- Industries
- Horizontal Product
- Business Need
- Customer ServiceAnalyticsChat & Web Conferencing
- Requires
- Service CloudPlatform Cloud
- Compatible With
- Service CloudPlatform Cloud
CommBox enables Salesforce users to engage customers across all channels, leveraging omnichannel communication, business automation, conversational AI, and generative AI chatbots. Rapidly deploy AI to deliver exceptional customer experiences.
Highlights
Improve agent productivity - manage all communications across all channels from a Unified Inbox, including WhatsApp, SMS, Messenger, Instagram, Google Business, voice, social media, etc.
Increase customer satisfaction - offer personalized services at scale via voice and digital channels.
10x efficiency - handle more inquiries across digital channels, while automating repetitive tasks to boost efficiency and cut costs by up to 30%.
Boost conversions - send personalized WhatsApp/SMS promotions to thousands of customers in a single click. Automate the process from promotion to transaction.
Drive revenue growth - automate sales and customer service end-to-end across digital channels.
Provider Details
All-In-One customer communication solution to manage all inbound and outbound communications from one interface, including robust automation, AI chatbots – virtual assistants and BI analytics. Embedded in Salesforce - for maximum efficiency Unified Inbox to manage all communications across channels: SMS, Messenger, WhatsApp, Google Business, voice, social media, etc. Two-way conversations with customers and prospects. Scheduling outbound text messages. Voice integration with Amazon Connect included in CommBox - allowing agents to make outbound calls and receive incoming calls, record and save calls in Salesforce. CommBox embeds Salesforce as an Iframe, allowing seamless work and improved agent productivity across channels, from one interface. Easy plug-and-play in a few clicks, fast onboarding, no extra installations, single sign on. Robust Automation and Routing Auto assignment and queue management - a powerful routing engine that diverts conversations from AI chatbots to agents and vice versa, based on multiple parameters and business priorities. Automation - collects customer records from any channel, including channel, SMS, WhatsApp, FB messenger, and voice.
Pricing Details
You must pay for a product or service that is external to Salesforce for this solution to work.
CommBox offers 3 plans starting at 10 seats: Essential - most channels. Advanced - all channels, integrations, AI chatbot. Premium - all channels/integrations, 2FA, IP whitelisting, Google Translate, advanced customization, and dedicated success manager.
Starting
$50 USD/user/month