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CommBox CX Platform - Omnichannel AI Customer Experience Platform for Salesforce

By CommBox Communication & Automation Ltd

CommBox CX Platform - Omnichannel AI Customer Service for Salesforce

No Ratings
Paid Add-On Required  

Payment required for external services or products

Industries
Horizontal Product
Business Need
Customer Service
Analytics
Chat & Web Conferencing
Requires
Service Cloud
Platform Cloud
Compatible With
Service Cloud
Platform Cloud

CommBox enables Salesforce users to engage customers across all channels, leveraging omnichannel communication, business automation, conversational AI, and generative AI chatbots. Rapidly deploy AI to deliver exceptional customer experiences.

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Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Platform Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Platform Cloud
Salesforce Editions
Enterprise
Unlimited

App Details

Version
Commbox.io/Winter 24 1.1.0
Listed On
09/24/2024
Latest Release
09/24/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Accessible Solution
This company indicates that their solution meets certain accessibility standards. To learn more, review the Accessibility Conformance Report provided by the company. We don't independently audit a solution's accessibility.
View Report
No Limits
Lightning Ready
Salesforce Shield
Managed Package
Accessible Solution
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 1
Custom Apps: 1
Lightning Components
Global: 1
App Builder: 0
Community Builder: 0
Languages
Arabic
Dutch
English
Finnish
French
German
Danish
Italian
Japanese
Korean
Portuguese
Russian
Simplified Chinese
Spanish
Swedish
Thai
Traditional Chinese

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/05/2024

Additional Details

CommBox's customer experience platform enables you to manage customer communications across channels directly from the Salesforce interface, Leverage omnichannel digital engagement, automation, generative AI, conversational AI chatbots – virtual assistants, outbound WhatsApp campaigns and BI reporting & analytics. With CommBox, brands can deploy AI rapidly and securely to streamline customer service tasks. - Unified Inbox to manage all communications across all channels: WhatsApp, SMS, Messenger, Google Business, voice, social media. Auto-assign conversations, collaborate, view conversation history, seamlessly switch channels, and more. - Voice integration with Amazon Connect – allowing agents to make outbound calls and receive incoming calls, record and save calls in Salesforce. - AI chatbots – to offer customers complete self-service via messaging - No-code workflow builder and automation rules to streamline tasks and conversations - Generative AI – enrich chatbots with your knowledge base, improve agent responses and automate conversation summaries. Campaigns - send personalized WhatsApp messages in a click Real-time dashboards & BI Analytics for enhanced decision-making

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CommBox Communication & Automation Ltd

Israel

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