CommBox CX Platform - Omnichannel AI Customer Experience Platform for Salesforce

All-In-One customer communication solution to manage all inbound and outbound communications from one interface, including robust automation, AI chatbots – virtual assistants and BI analytics. Embedded in Salesforce - for maximum efficiency Unified Inbox to manage all communications across channels: SMS, Messenger, WhatsApp, Google Business, voice, social media, etc. Two-way conversations with customers and prospects. Scheduling outbound text messages. Voice integration with Amazon Connect included in CommBox - allowing agents to make outbound calls and receive incoming calls, record and save calls in Salesforce. CommBox embeds Salesforce as an Iframe, allowing seamless work and improved agent productivity across channels, from one interface. Easy plug-and-play in a few clicks, fast onboarding, no extra installations, single sign on. Robust Automation and Routing Auto assignment and queue management - a powerful routing engine that diverts conversations from AI chatbots to agents and vice versa, based on multiple parameters and business priorities. Automation - collects customer records from any channel, including channel, SMS, WhatsApp, FB messenger, and voice.