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Instant Feedback: Empower Customers to Share Their Voice Anytime

By Technopioneer

Elevate customer experience by gathering timely feedback.

No Ratings
$2.5   USD/user/month
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Industries
Horizontal Product
Business Need
Customer Service
Analytics
Agent Productivity
Requires
Sales Cloud
Service Cloud
Compatible With
Sales Cloud
Service Cloud

Customer satisfaction surveys have a fatal flaw: they are usually sent after the completion of a transaction when it is too late to change the outcome. Gather feedback with every customer interaction and drive positive outcomes by using this App.

  • Two minute demo of Instant Feedback

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Enterprise
Unlimited
Developer
Additional Requirements
Requires use of Salesforce Sites to enable the creation of a public website that is directly integrated with your Salesforce organization. Requires use of Lightning Experience.

App Details

Version
InstantFeedback/ver 0.1 0.2.0
Listed On
11/05/2023
Latest Release
11/05/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Salesforce Mobile
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 4
Custom Tabs: 5
Custom Apps: 0
Lightning Components
Global: 10
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
0.2.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
10/16/2023

Additional Details

As a customer, you exchanged emails with a new salesperson to renew services—the renewal quotes needed to be corrected multiple times, leading to frustration. The salesperson’s email signature had a link to provide feedback. You used that link to give feedback on a website. The sales manager contacted you soon after and fixed the issue. In the above example, it would have been too late to improve the customer experience by sending a satisfaction survey after the service renewal. The Instant Feedback link in the salesperson’s email signature provided the customer an avenue to provide timely feedback. The sales manager followed up on a task created by Instant Feedback when the salesperson got a poor rating. The sales manager can continue to assist and motivate his team using the Instant Feedback detailed reports and a dashboard that shows the average customer ratings (1-5 stars) for each of his team members. Instant Feedback captures valuable feedback from peers, leads, contacts, and external reviewers. Reviewers can provide feedback hassle-free without the need to re-enter personal details.

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Technopioneer

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