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Instant Feedback: Empower Customers to Share Their Voice Anytime

Elevate customer experience by gathering timely feedback.

Overview

Customer satisfaction surveys have a fatal flaw: they are usually sent after the completion of a transaction when it is too late to change the outcome. Gather feedback with every customer interaction and drive positive outcomes by using this App.

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See How Instant Feedback: Empower Customers to Share Their Voice Anytime Works

  • - Seamless Feedback Integration: Empower customers to rate your sales and support team members effortlessly after every interaction, fostering continuous improvement.

  • - Effortless 5-Star Ratings: Skip the hassle of sending out questionnaires and surveys; effortlessly gather quick and effective 5-star ratings from your customers.

  • - Comprehensive Analytics Dashboard: Gain valuable insights from detailed analytics, providing a comprehensive overview of received reviews for informed decision-making.

  • - Tailored Review Reports: Generate custom review reports that align with your specific business needs, offering deeper analysis and actionable takeaways

  • - Personalized Email Signature Text: Enjoy the flexibility of choosing the email signature text that solicits feedback, ensuring it resonates with your brand and customers.

  • - Proactive Manager Alerts: Automatic Tasks are created to proactively notify managers about poor feedback, enabling swift intervention and resolution.

  • - Data Confidentiality: Rest assured that your data resides only in Salesforce as we do not utilize third-party web services.

  • - Complete Control: Maintain full control over collected data and permissions, empowering you with the authority to manage and govern your feedback system.

  • - Cutting-Edge Technology: Built on the latest Lightning Web Component (LWC) technology, our app ensures a seamless and modern user experience.

As a customer, you exchanged emails with a new salesperson to renew services—the renewal quotes needed to be corrected multiple times, leading to frustration. The salesperson’s email signature had a link to provide feedback. You used that link to give feedback on a website. The sales manager contacted you soon after and fixed the issue. In the above example, it would have been too late to improve the customer experience by sending a satisfaction survey after the service renewal. The Instant Feedback link in the salesperson’s email signature provided the customer an avenue to provide timely feedback. The sales manager followed up on a task created by Instant Feedback when the salesperson got a poor rating. The sales manager can continue to assist and motivate his team using the Instant Feedback detailed reports and a dashboard that shows the average customer ratings (1-5 stars) for each of his team members. Instant Feedback captures valuable feedback from peers, leads, contacts, and external reviewers. Reviewers can provide feedback hassle-free without the need to re-enter personal details.

Categories

Business Needs
Customer Service
Analytics
Agent Productivity
Industries
Horizontal Product
Personas
Administrator
Executive
Sales Representative / Manager
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Salesforce Mobile