User Push Notifications for Salesforce | Act On It

Easy setup and alerts our users actually notice!

As someone who is still fairly new to Salesforce, I found the app surprisingly easy to use and understand! The setup was simple from the start and the help guide when choosing which alert to create is clear, straight to the point and easy to follow. It made it really quick to understand the best option for what we needed without overcomplicating the process. The biggest benefit for us has been how much more effective these alerts are compared with standard Salesforce notifications. Our users find them much more helpful because they actually catch their attention, whether that’s through a inbox pop-up or another alert style. It gives us much more confidence that important updates won’t be missed. Great app that does exactly what we need it to do. Simple to use, easy to configure, and GENUINELY useful for keeping teams on top of important Salesforce activity. Highly recommend!!

Amazing app!

We implemented this solution to allow our support team to manage case notifications, and it has had a great impact on our organization. We were able to customize how users receive notifications and reduce multiple daily email notifications by moving to in-app notifications within Salesforce. James has been great to work with and has an extensive knowledge base that helped answer all of my questions.

Game changing native SF app!

This app has changed the way we communicate at our nonprofit. The native aspect of the app is of course huge. The way we've been able to tailor and customize notifications has dramatically improved our efficiency as an organization. The price point is worth it for the level of customization that's afforded.

⭐️⭐️⭐️⭐️⭐️ Exactly What We Needed for Managing High-Volume Customer Communications

As a customer-first business, having a single, reliable point of alerts and communication is absolutely critical. Native Salesforce simply didn’t give us a unified place where we could be confident that every message, notification, and customer interaction was being captured. With thousands of customers, this became a real challenge. ActOnIt changed everything for us. It delivers the centralized alerting and communication visibility that Salesforce was missing. Now, our team can properly manage and respond to customer communications without worrying about anything slipping through the cracks. The setup was smooth, the interface is intuitive, and the impact has been immediate. If your business relies on timely responses and clear visibility into customer interactions, this tool is a must-have. Highly recommended.

Great Salesforce Add-on

This has been a great Salesforce add on for our team. As we were building out Act On It in our environment James was a phenominal resource and was a great support with all the questions that I had.

Very Useful Application

The app comes with a lot of remarkable features such as clearing notifications, snoozing and muting them depending on the working style of the team members. It can be tailored to meet the specific requirements of each individual which is absolutely noteworthy. And what makes the app experience even better is the unwavering commitment and exceptional support offered by James Radcliffe to ensure that the users have the best experience possible. Glad to have installed Act On It! Highly recommend.

Great App with AMAZING Customer Support

With so many administrative tasks to manage in Salesforce, this app makes creating alerts and notifications incredibly simple! Our team especially loves the celebration confetti that appears when an Opportunity or Job is won—it’s become a fun part of our culture. (They definitely notice when it doesn’t show up!) It’s a great way for everyone to celebrate their wins together. The support is outstanding. Whenever I have a question, I receive a quick, thoughtful response—often with a helpful walkthrough or even a quick fix to resolve any issues. Truly top-notch support!

A wonderful app with fantastic support!

We downloaded this app to track email replies on our case records. This app is EXACTLY what we were looking for. During our implementation, we discovered we needed a few enhancements and had some questions regarding message actions. James was nothing short of fantastic. He was quick to respond, hopped on calls to walk us through building the flows and has even implemented some of our enhancement requests. Hands down one of the best experiences I’ve had with a vendor! Thank you James!

Outstanding App and Exceptional Support

This app has been a game changer for our Support operations on Salesforce. It’s incredibly intuitive to configure, even for those without deep technical expertise, and offers a high degree of customization that puts full control over notifications into the hands of users. The built-in knowledge base is extensive, but on the rare occasion that I couldn’t find what I needed, James was quick to step in with clear, helpful guidance. During one morning configuration call, we identified a bug and were pleasantly surprised when a hotfix was pushed that very same afternoon. Some of the ways we use the app include notifying the team when no agents are available for live chats, alerting us when a ticket is approaching its SLA deadline, and flagging tickets that have been waiting too long for triage. It’s helped us stay proactive and maintain high service standards. Highly recommended for any team or department looking to enhance their Salesforce workflows. You won’t be disappointed. Huge thanks again to James for the outstanding support!

Install now-- you won't regret it!

It is genuinely hard to write a review because words can't express how incredible it is. This is what I wish Salesforce notifications and alerts were like. You can customize and alert users about virtually anything—and notify them through whatever method you prefer. I first installed this because I needed a way to notify users when a task was assigned to a queue. I wanted to avoid building a custom flow since I knew there would be other uses for it in the future. I'm so glad I stumbled across this app! The app is so intuitive that I first configured it without reading much of the documentation. (Though I'll admit it's even easier when you read the docs—which are excellent. I’m just not used to AppExchange documentation to be helpful.) I encountered a "bug" when installing in Production and was absolutely blown away by James and his support. I submitted a case asking for help, and within two HOURS, he had not only responded but released a new version of the package to address and debug the issue. The level of support was mind-blowing. When he discovered the problem—my user didn't have a first name—he actually asked if I was okay with the "workaround" of entering a first name. This was such a refreshing experience, and it's clear that James takes pride in his product and truly cares about its architecture. I also want to mention that the pricing is so generous and makes this product accessible. I work mostly with small nonprofits that don't have large budgets (especially these days), and this helps them without creating a financial burden. I could go on because I've never had an experience like this with any tech product. Just install it; you won't regret it. If you get stuck or have questions, reach out to support. I know you won't be disappointed. Thank you, James and everyone who has contributed to this product, for making the tech world a better place. You truly are a diamond in the rough.