ITG Software - Exceptional Engineering, Outstanding Value

Our collaboration with ITG has been highly successful, built on a long-standing and strong relationship. We are very satisfied with the level of service provided and look forward to continuing this partnership and achieving further success together.

ITG has been an exceptional partner. They go above and beyond and work extremely well with our existing teams. I can not recommend them enough!

We partnered with ITG Software, Inc. to support the implementation of Salesforce Service Cloud and the Salesforce Shopper Agent as part of our broader customer experience strategy. ITG Software, Inc. brought deep Salesforce expertise and a strong understanding of service-driven commerce use cases, helping us design and configure solutions that aligned tightly with our operational and customer support needs. Their team navigated platform configuration, integrations, and workflow design with clarity and efficiency, quickly translating requirements into execution. The project leveraged Salesforce Service Cloud alongside core Salesforce platform capabilities. As a result, we improved service efficiency, enhanced the customer support experience, and created a more connected foundation between service and commerce at Funko.

We partnered with ITG Software, Inc. to help execute and scale Salesforce solutions that required both deep platform knowledge and disciplined delivery. Their team brought a high level of Salesforce expertise and practical experience, enabling them to quickly ramp up and address complex requirements with confidence. What stood out was their ability to balance technical rigor with an understanding of real business constraints. The engagement included Salesforce platform configuration, customization, and integration work. The outcome was a more stable, scalable Salesforce implementation and a smoother path for ongoing enhancements. For teams considering ITG Software, Inc., the key to success is treating them as a strategic partner rather than a transactional vendor—they add the most value when embedded closely with your team and goals.

We engaged ITG Software, Inc. to support a migration from Shopify to Salesforce, where we needed a partner with deep Salesforce expertise and a strong understanding of eCommerce complexities. ITG Software, Inc. stood out for their hands-on experience with Salesforce and their ability to navigate data migration, platform configuration, and integration challenges with confidence. Their team quickly aligned to our business requirements and provided clear guidance throughout the transition. The project involved Salesforce Commerce Cloud and core Salesforce platform capabilities. As a result, we achieved a more scalable commerce foundation and improved alignment between our eCommerce and broader Salesforce ecosystem. A helpful tip for others: involve ITG Software, Inc. early in the planning phase—they add the most value when they can influence architecture decisions and help de-risk the migration upfront.

ITG Software, Inc. has been an exceptional partner for our Salesforce development needs. Their team demonstrates deep expertise in the Salesforce platform, delivering tailored solutions that align perfectly with our business objectives. Over multiple projects, ITG Software, Inc. consistently showcased professionalism, attention to detail, and a commitment to excellence. Their ability to adapt to our requirements and provide innovative solutions, often ahead of schedule, has made a significant impact on our operations. Whether it’s streamlining workflows or integrating complex systems, ITG Software, Inc. has been instrumental in driving success. We highly value their partnership and look forward to future collaborations.

ITG has been an amazing partner. They have very strong expertise, knowledge in SFCC, SFMC, and SFSC. I'm extremely impressed at their professionalism, kindness, how well they stay engaged/organized, communicate, and able transition/onboard other team members efficiently when we have new developers or if backfilling for others temporarily, we never have any disruptions in work due to this. They also take the initiative to document new processes/implementations. With hiring ITG, our productivity and quality of work has increased! I've received numerous feedback from our other members, and they all share the same sentiment.

ITG is incredibly patient, flexible, and accommodating to our many design requests. With the shortened timelines we had at the time, ITG was able to deliver and execute exactly how we've asked of the team and we were pleased with both their quick results and their professionalism. Special shoutout to Ibrahim and Malak from ITG, they're incredible at UI/UX design as well as giving expert feedback throughout the design process.

ITG has been and continues to be a wonderful partner for our Salesforce Commerce Cloud development needs. They have been flexible and professional in providing excellent resources for front-end & back-end development needs as well as merchandising and QA/UAT services. Every engineer I have worked with so far from ITG has been professional, efficient, and an expert in their respective roles. Some projects to highlight that we've worked on together is a site re-design, gift with purchase feature, UK website launch, Cyber Week, Google CWV/Site Speed, GA4 migration, etc... I would highly recommend ITG's services for your website needs as they will assign an incredible team and ensure your project is efficient, successful, and suited to your business requirements/needs.

The team I work with in ITG has a good developers and excellent technical project management. the PM keep me informed on the important issues while handling many issues "under the radar" to meet project goal.