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Kyruus Connect for Salesforce

Streamline workflow with digital provider search and schedule.

Overview

Kyruus Connect for Salesforce is a provider search and scheduling solution embedded into an access center's Salesforce instance. Agents can seamlessly navigate patient and provider data to find and schedule care.

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  • Provide agents the power to view real-time provider availability and schedule appointments directly into the EHR with Schedule.

  • Take the guesswork out of finding a precise provider with dynamic smart search. Agents are able to search by clinical keyword, speciality, name, or practice group. They will be aided by typeahead search categories to further refine information.

  • Effectively route patients to providers who meet each patients’ clinical needs. A comprehensive provider results page provides details to guide patients based on logistical requirements, personal preferences and more.

  • Display in-depth guidance on scheduling instructions to centralize spreadsheets, sticky notes and other offline reference information with detailed in-app scheduling notes.

  • Provide an end-to-end access strategy with seamless integration with Salesforce HealthCloud by combining detailed patient data available in the Salesforce CRM with robust provider, location and availability data in Kyruus Connect Search and Schedule.

Search + Schedule for Salesforce allows Healthcare Organizations to: Enhance Patient Experience Facilitate a seamless experience for patients searching for care by arming agents with the information they need to match patients with the right provider for their unique needs and preferences, while providing a personalized experience through a Salesforce Health Cloud integration. Improve Call Conversion Simplify the booking process and provide visibility into system-wide appointment availability so agents can meet patient demand to schedule through the access center and avoid unnecessary holds and transfers. Increase Agent Efficiency Streamline the search process by removing manual workflows and inadequate provider data, reducing an often intensive onboarding process by removing the guesswork from search, and enabling access centers to cross-train agents through a consolidated view of the provider network. Improve Referral and Appointment Distribution Enable agents to more effectively process referrals and ensure they are properly distributed across the organization’s entire supply of providers, locations, and services.

Categories

Business Needs
Customer Service
Analytics
Agent Productivity
Industries
Government
Healthcare & Life Sciences
Personas
Administrator
Marketer
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Person Accounts
Managed Package
Lightning App Builder

More from Kyruus Health

  • Search + Schedule for Salesforce
    by Kyruus Health
    No Ratings
    Search + Schedule for Salesforce provides health system access centers with a seamless process for finding and scheduling patients with the right providers through an end-to-end provider search, scheduling, and data management solution.
    ProductivityCustomer Service