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AnyDesk Remote Access for Salesforce

By AnyDesk Software GmbH

Remote access to users and devices — seamlessly built into Salesforce cases

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Paid Add-On Required  

Payment required for external services or products

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Industries
Professional Services
Business Need
Customer Service
IT & Administration
Agent Productivity
Requires
Service Cloud
Compatible With
Service Cloud

AnyDesk offers fast, secure remote access to user devices, enabling hands-on troubleshooting and smooth remote collaboration. With Remote Control, link-based Session Invitations, File Transfer, and Instant Chat, AnyDesk enables efficient service delivery.

  • Getting Started with AnyDesk

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Additional Requirements
Supported operating system: Windows

App Details

Version
Anydesk for Salesforce/Spring 25 3.13.3
Listed On
02/06/2025
Latest Release
10/23/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 5
Custom Tabs: 2
Custom Apps: 0
Lightning Components
Global: 5
App Builder: 0
Community Builder: 0
Languages
Arabic
Dutch
English
Finnish
French
German
Danish
Italian
Japanese
Korean
Portuguese
Russian
Simplified Chinese
Spanish
Swedish
Traditional Chinese

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.1.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
07/01/2023

Additional Details

With the AnyDesk Ultimate Cloud License, you can create a customized, branded AnyDesk application for service agents and manage session requests directly in your my.anydesk.com portal. Designed as a powerful extension of the Salesforce Service platform, the AnyDesk widget integrates seamlessly across Salesforce Sales, Service, Marketing, and Commerce solutions. With AnyDesk, you can start a remote connection directly from the Salesforce console and collaborate with users, colleagues, or external stakeholders without barriers—just as if you were sitting in front of their device. Accelerate case resolution with secure access to customer devices. Launch remote sessions, manage endpoints, collaborate, transfer files, and deliver an outstanding customer experience—all within Salesforce.

Need help?

AnyDesk Software GmbH

Stuttgart, Germany

Read more in the AnyDesk for Salesforce Guide: https://support.anydesk.com/docs/anydesk-for-salesforce

Support Phone+49711217246705
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