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Elevate Your Agents with AgentExchange Solutions

Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

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AnyDesk Remote Access for Salesforce

Remote access to users and devices — seamlessly built into Salesforce cases

Overview

AnyDesk offers fast, secure remote access to user devices, enabling hands-on troubleshooting and smooth remote collaboration. With Remote Control, link-based Session Invitations, File Transfer, and Instant Chat, AnyDesk enables efficient service delivery.

See How AnyDesk Remote Access for Salesforce Works

Seamless support workflow: Helpdesk agents can connect with users through link-based Session Invitations. The embedded AnyDesk Assist app allows users to join remote sessions effortlessly with a single click.
Superior video performance: Powered by our proprietary codec, DeskRT, AnyDesk transmits only screen changes from the remote device, delivering a high-quality, smooth experience—even in low-bandwidth environments.
With robust security measures like TLS encryption, Two-Factor Authentication, Single Sign-On, and Access Control Lists, AnyDesk is dedicated to safeguarding your data and ensuring its protection.

With the AnyDesk Ultimate Cloud License, you can create a customized, branded AnyDesk application for service agents and manage session requests directly in your my.anydesk.com portal. Designed as a powerful extension of the Salesforce Service platform, the AnyDesk widget integrates seamlessly across Salesforce Sales, Service, Marketing, and Commerce solutions. With AnyDesk, you can start a remote connection directly from the Salesforce console and collaborate with users, colleagues, or external stakeholders without barriers—just as if you were sitting in front of their device. Accelerate case resolution with secure access to customer devices. Launch remote sessions, manage endpoints, collaborate, transfer files, and deliver an outstanding customer experience—all within Salesforce.