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Fullview AI - Automation & Escalation
The AI Agent That Sees, Guides, and Acts
- Requires
- Service Cloud
Fullview AI sees what your customers see, guides them through your product, and completes tasks on their behalf - turning confusion into success. When automation falls short, step in with our cobrowsing and provide the extra help your customer needs.
Highlights
Fullview AI for automation in customer support and user onboarding. Go beyond chatbots and enable Fullview AI to visually guide customers on their screen or even click & type to solve issues for them in your application.
Cobrowsing for escalation - Leverage Fullview's cobrowsing to provide additional help to your customer, when automation came short. Initiate calls straight from Salesforce, cobrowse with users in your app, and create exceptional customer experiences.
Provider Details
Fullview helps you solve support requests faster with real-time cobrowsing, automatic recordings of user issues, and technical console logs.
Pricing Details
You must pay for a product or service that is external to Salesforce for this solution to work.
The integration between Fullview and Service or Sales Cloud is free but you have to have an active plan on fullview.io
Discounts for large volume will be applied, along with -15% off for annual contracts.
Fullview AI
$1.99 USD/resolution/month
Free trial available for 14 days
Cobrowsing
€59 EUR/user/month
Free trial available for 14 days
Session replays
€0.01 EUR/replay/month
Free trial available for 14 days