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Brandwatch

By Brandwatch

Manage your social conversations with Salesforce Service Cloud

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Paid Add-On Required  

Payment required for external services or products

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Industries
Horizontal Product
Business Need
Process Management
Agent Productivity
Case Management
Requires
Service Cloud
Compatible With
Service Cloud

The Brandwatch Salesforce integration is a case management solution. Brandwatch enables customers to create Salesforce contacts and Service Cloud cases from social media channels through Brandwatch and respond to customer messages from Service Cloud.

  • Brandwatch Engage Salesforce Integration

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials
Additional Requirements
Supported Browsers: Chrome, Firefox, Edge

App Details

Version
Brandwatch Social App/ver 0.2 0.2.0
Listed On
03/31/2025
Latest Release
03/31/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 1
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
0.2.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
03/19/2025

Additional Details

Boost collaboration and optimize efficiency in social customer care with Brandwatch's integration for Salesforce Service Cloud. Create and send cases and contact records to Service Cloud from Brandwatch direct message conversations, and respond to these conversations directly within Service Cloud. Easily look up and link social contacts and existing cases to Service Cloud from within Brandwatch. Customize your workflows by mapping your Salesforce custom fields into Brandwatch. Supported Features: Case creation Contact creation Two-way contact syncing Two-way case syncing Custom fields Automated case creation based on rules Reply to direct messages from Salesforce

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Brandwatch

Chicago, 300 S Riverside Plaza, Suite 300, US

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