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Brandwatch

By Brandwatch

Manage your social conversations with Salesforce Service Cloud

No Ratings
Paid Add-On Required  

Payment required for external services or products

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Industries
Horizontal Product
Business Need
Process Management
Agent Productivity
Case Management
Requires
Service Cloud
Compatible With
Service Cloud

The Brandwatch Salesforce integration is a case management solution. Brandwatch enables customers to create Salesforce contacts and Service Cloud cases from social media channels through Brandwatch and respond to customer messages from Service Cloud.

  • Brandwatch Engage Salesforce Integration

Highlights

Boost collaboration and optimize efficiency in social customer care with Brandwatch's integration for Salesforce Service Cloud.

Create and send cases and contact records to Service Cloud from Brandwatch direct message conversations, and respond to these conversations directly within Service Cloud.

Easily look up and link social contacts and existing cases to Service Cloud from within Brandwatch.

Shape your business strategy with insights and signals derived from social data.

Provider Details

Brandwatch
Chicago, 300 S Riverside Plaza, Suite 300, US

Brandwatch is a social media management, social listening, and influencer marketing suite.

Pricing Details

Paid Add-On Required

You must pay for a product or service that is external to Salesforce for this solution to work.

In order to access this integration users must first purchases a liscense for Brandwatch's Social Media Management suite.

Brandwatch Case Management

$200 USD/user/month

Lowest Starting Price