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Brandwatch

Manage your social conversations with Salesforce Service Cloud

Overview

The Brandwatch Salesforce integration is a case management solution. Brandwatch enables customers to create Salesforce contacts and Service Cloud cases from social media channels through Brandwatch and respond to customer messages from Service Cloud.

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  • Boost collaboration and optimize efficiency in social customer care with Brandwatch's integration for Salesforce Service Cloud.

  • Create and send cases and contact records to Service Cloud from Brandwatch direct message conversations, and respond to these conversations directly within Service Cloud.

  • Easily look up and link social contacts and existing cases to Service Cloud from within Brandwatch.

  • Shape your business strategy with insights and signals derived from social data.

Boost collaboration and optimize efficiency in social customer care with Brandwatch's integration for Salesforce Service Cloud. Create and send cases and contact records to Service Cloud from Brandwatch direct message conversations, and respond to these conversations directly within Service Cloud. Easily look up and link social contacts and existing cases to Service Cloud from within Brandwatch. Customize your workflows by mapping your Salesforce custom fields into Brandwatch. Supported Features: Case creation Contact creation Two-way contact syncing Two-way case syncing Custom fields Automated case creation based on rules Reply to direct messages from Salesforce

Categories

Business Needs
Process Management
Agent Productivity
Case Management
Industries
Horizontal Product
Personas
Administrator
Marketer
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder