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Complaints Management System by ComplianceQuest
Effortless Complaint Management: From Intake to Resolution
- Industries
- Healthcare & Life SciencesManufacturingProfessional Services
- Business Need
- Enterprise Resource PlanningPartner ManagementDocument Management
- Requires
- None
- Compatible With
- Health CloudGovernment CloudManufacturing Cloud
Leverage the power of AI to reduce the administration of end-to-end complaint management from in-take to assessing risks, regulatory impacts, investigations, and resolution for continuous improvement and better quality outcomes.
Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- None
- Compatible WithThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Health CloudGovernment CloudManufacturing Cloud
- Salesforce Editions
- EnterpriseUnlimitedDeveloper
App Details
- Version
- ComplianceQuest/CQ Summer 2023 13.0.3
- Listed On
- 06/27/2025
- Latest Release
- 06/27/2025
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Person AccountsSupports Salesforce orgs that use Person Accounts.Salesforce ShieldSupports Salesforce orgs that use Shield.Community BuilderReady to use in the Salesforce Community Builder.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Salesforce MobileSupports Salesforce for iOS and Android.
- No LimitsLightning ReadyPerson AccountsSalesforce ShieldCommunity BuilderManaged PackageSalesforce Mobile
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 308Custom Tabs: 74Custom Apps: 5
- Lightning Components
- Global: 72App Builder: 15Community Builder: 2
- Languages
- DutchEnglishFinnishFrenchGermanDanishItalianJapaneseKoreanPortugueseRussianSimplified ChineseSpanishSwedishThaiTraditional Chinese
Security
Additional Details
With CQ Complaints Management Solution, we ensure companies have comprehensive control over how customer complaints are collected, tracked and addressed in compliance with industry guidelines and regulations. Besides regulatory compliance, an organization’s ability to deal with complaints effectively and proactively is critical for growth. With an automated platform for complaint handling, customer success leaders can work collaboratively with field sales and services, quality, engineering, and operations leaders to address a customer complaint timely and efficiently. CQ’s Complaints Management solution also drives continuous improvement (CI) of processes and workflows and comes with embedded intelligence that drives automation and efficiency. With our automated decision tree and regulatory reporting, the process of submitting a complaint to the FDA or other regulatory authorities saves valuable time for both the quality and regulatory affairs team.