Marketing Cloud Connect Toolbox - Email, SMS, WhatsApp, Push all in Salesforce

Incredible tool for sales users to view marketing activity

Start off by saying that Matt and his team have been an incredible vendor. Couldn't speak more highly of their customer service; very timely and flexible with questions around configurations, requests for customization and even providing solutions to platform changes. For example, when Salesforce originally announced their intention to limit SOAP API and tracking export data to a rolling 6 month retention policy (since changed that policy before enforcement), the vendor addressed that upcoming gap with a package update. This helped us ensure that we didn't lose data in this solution! Wanted to provide a few highlights of how this solution has really provided value for our organization; - Sales cloud users can now preview the actual email that was sent, at time of send. This solution accounts for the dynamic email content that's rendered with AMPScript which the VAWP cannot accomodate. - Email previews in sales cloud do NOT impact email engagement activity metrics, such as opens, clicks, etc... - We have dynamic email subjects based on AMPScript, this solution accounts for that in the email activity history. - Ability to configure & link additional Attributes to our Email & SMS activity - Certain aspects of our Distributed Marketing implementation have relationships to certain sObject records in sales cloud, the Lightbox team has built a scalable solution that allows us to link them for sales users in the Marketing activity feed. It's already a fantastic solution out of the box, but our experience for catering this solution to our business needs has been stellar and the vendor has built things in a way that are scalable and configurable for any organization. HIGHLY recommend this solution!!

Seamless integration which adds instant, significant value

We used this package to give customer support agents easy visibility of email and SMS send data from Marketing Cloud, as well as the ability to see digital copies of the emails sent (including the dynamic / merged content). The whole process could not have been easier. The setup was straightforward, well-documented, and worked exactly as described. Within a short time, we had a working integration that bridged the gap between our Service Cloud and Marketing Cloud environments - the lack of which had been a major, long standing pain point for our business. What really stood out was the level of support from the team. They were responsive, knowledgeable, and genuinely helpful throughout the process, making the entire experience smooth from start to finish. They were very willing to engage with the specifics of our use case. Highly recommended if you're looking to streamline Marketing Cloud access and workflows inside Salesforce!

Fills in the missing piece of Marketing Cloud

The Marketing Cloud Connect Toolbox has been a game-changer! Installation was effortless and it's made my daily workflow so much smoother. I used to constantly get questions about whether a contact received an email or where they were in a journey. Now, teams can access this information on their own—anytime! And FINALLY we can report on our subscribers right from Salesforce! MC Connect Toolbox has been the missing link between our Salesforce and Marketing Cloud users. Now, we feel like we're on the same page, speaking the same language. I almost forgot to mention how wonderful it's been to see the actual email contents clients receive. We send emails with a lot of dynamic content and now account mangers can see exactly what their clients see.

A must have for any Marketing Cloud users

Connect Toolbox is an amazing extension to the Salesforce Marketing Cloud connector that exposes vital marketing data to Sales Cloud users. Matt is very knowledgeable of both the Salesforce and Marketing Cloud platforms and made the implementation a breeze.

A tool that improves both Marketing Cloud and Sales Cloud

We implemented Connected Toolbox to give our Customer Service full visibility into communications sent to our customers. Connecte dToolbox makes email personalization and tracking visible in the Sales Cloud without filling up storage by using Individual Emails object. It also includes nifty features like an email validator and built-in reports. Matt provided excellent service throughout the process.

The essential piece to complete Marketing Cloud

Toolbox Connect was the missing piece in our Salesforce stack. It has provided us improved functionality and ultimately visibility to our staff to better leverage our Salesforce investments. In particular, the SMS functionality continues to be a superhero for our business in providing visability and also building effective multi-channel engagement.

Fills the gaps in the native integration

If you need Marketing Cloud, you need Marketing Cloud Connect Toolbox. Simply and easily fills the gaps in the native integration. Highly recommend it

Instant business value and easy to setup

This app provides a quick and easy way to unlock instant business value for anyone using Marketing Cloud with Salesforce Core. Easy to setup and excellent support. Highly recommended!

Finally!

This app solves many use cases that have been hanging around for years with Marketing Cloud visibility in CRM. Easy to setup and within an hour or so you can see a tonne of information that we had to work overtime to see using massive workarounds. Being able to see SMS results next to email has opened our eyes up to a few basic configuration changes required that weren't previously aware of. Great App

Solves all the Marketing Cloud Connect gaps

Marketing Cloud Connect Toolbox effortlessly solves all of the standard Marketing Cloud Connect challenges. Setup is a breeze - if you know how to install an AppExchange package, set up Named Credentials, and drag/drop a few components, you're all set. Highly recommended for unlocking the full potential of your Marketing Cloud implementation.