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SurveySparrow: Get feedback via NPS, CSAT, CES and custom surveys for Salesforce

By SurveySparrow

Collect customer feedback via online surveys and sync it to Salesforce CRM

Paid Add-On Required  

Free to Install. Discounts available for nonprofits.

Try It
Industries
Horizontal Product
Business Need
Document Generation
Case Management
Surveys
Requires
None
Compatible With
Sales Cloud
Service Cloud

Combine customer feedback surveys with CRM data to guide your CX and service. Trigger surveys after key stages for relevant feedback and sync it to Salesforce for enriched data. Get detailed insights and drive personalized action, without manual effort.

Highlights

AI-Powered Surveys – Collect and analyze feedback effortlessly with intelligent, conversational surveys.

Bi-directional Salesforce Sync – Automatically update Salesforce records with survey responses for deeper customer insights.

Automated Workflows – Trigger surveys based on lead conversions, support interactions, and customer lifecycle events.

Ticketing & Case Management – Convert feedback into actionable tickets within Salesforce to improve customer support.

Advanced Analytics & Reporting – Leverage AI-driven insights and sentiment analysis to enhance decision-making.

Provider Details

Pricing Details

Paid Add-On Required

You must pay for a product or service that is external to Salesforce for this solution to work. Discounts available for nonprofits.

A SurveySparrow account is required to use this solution.

Pricing details can be found here: https://surveysparrow.com/pricing/

Salesforce Starter

$20 USD/user/month

Free trial available for 14 days