Maximus
Trusted digital solutions for exceptional customer experience
Overview
Maximus leverages Salesforce to provide secure, connected digital solutions that support a 360-degree view of communications between government agencies and the people they serve.
This Managed Service offering integrates leading cloud technologies: Salesforce Platform, AWS Connect, and Success KPI, along with Human-Centered Design principles and practices to deliver government services that positively impact lives.
Certified Salesforce consultants will guide your through your requirements and design a purpose-built solution to meet your mission.
For more than 40 years, Maximus has been providing critical government information and services to millions of citizens. Our mission continues to be grounded in partnering with agencies to drive successful mission outcomes and serve citizens with empathy.
Welcome to the future of customer engagement, where every interaction becomes an extraordinary experience. The Maximus Total Experience Management (TXM) Solution is not just a service — it’s a commitment to elevating your customer relationships to a whole new level. It is a total experience management solution that seamlessly integrates people, experience, data insights, and secure technologies, into one digitally powered platform to reimagine government service delivery. Maximus offers deep Salesforce CRM experience across compliance domains including FedRAMP Moderate and High. Our teams are skilled in Salesforce implementations with and integration with value-add components such as communications platforms, Service Desk systems, document management solutions, quality assurance, workforce management, sentiment analytics and business intelligence/analytics and reporting solutions. We are experienced in bringing the power of artificial intelligence to the art of customer care.
Categories
- Geographic FocusShows the regions where the provider operates or has done business
- United StatesIndia
- Supported Languages
- English