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HeroChat
AI-Powered multilingual tool for exceptional customer service.
- Business Need
- Customer ServiceAgent ProductivityChat & Web Conferencing
- Requires
- Service Cloud
- Compatible With
- Service Cloud
HeroChat is an AI-integrated tool that optimizes customer support by offering a frustration-free solution with multilingual capabilities and meticulous conversation insights. Designed for global scalability and seamlessly integrated with Service Cloud.
Highlights
Multilingual capabilities: HeroChat can translate text accurately in over 150 languages, eradicating language barriers and streamlining your global customer service operations.
Quality control: If a translation quality score falls below your company’s selected threshold, agents can easily request a retranslation.
Real-time customer satisfaction insights: Get a clear understanding of customer satisfaction in real time, allowing you to adjust your strategies promptly.
Text optimization: Agents can shorten, simplify, improve, or summarize any text with ease, ensuring clear and concise communication.
Conversation summary and translation: At the end of a chat or when it's transferred to another agent, HeroChat provides a summarized and translated conversation, maintaining continuity in customer service regardless of location.
Quick reply: HeroChat drafts the next reply based on the conversation's context, enhancing agent efficiency and guaranteeing customers receive the optimal answer in the shortest time possible.
Significantly reduce operational costs as there's no need to hire agents for every language.
Provide 24/7 customer support anywhere in the world, ensuring continuous, high-quality service.
Easily capture and present actionable insights for management.
Provider Details
HEROFORGE
Barcelona, Spain
Heroforge is a Salesforce consulting company founded in 2022 and based in Barcelona. We specialize in providing enterprise solutions through the Salesforce platform, helping our customers maximize the value of their cloud investment. - Consulting and Implementation: - Sales Cloud - Service Cloud - Commerce Cloud - Customer & Partner Community - Tableau - Mulesoft - Starter & Pro Suite - Integrations - Technical Audit: By performing a deep technical analysis that will reflect the health of your project. - Outsourcing: Strengthening your company’s development team with our Salesforce professionals. - Recruitment Processes: Participating in the selection process. Our Salesforce professionals will conduct the technical interviews. At Heroforge, we are passionate about helping companies reach their full potential through the Salesforce platform. If you are looking for a reliable and experienced Salesforce partner, don’t hesitate to contact us.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
- Starting at 500 EUR per company per month for up to 10 users. - Additional users at 10 EUR per user per month. - Billed yearly. - Discounts available for nonprofits. - Volume discounts available. - Contact us for a customized quote.
Default Plan
€500 EUR/company/month