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Regal for Salesforce

Turn every support interaction into personalized, revenue-driving moments.

Overview

Regal is the AI Agent Platform for contact centers. Regal gives every company the tools to transform customer comms with delightful AI Agents that are connected to your data, easy to customize and monitor, always-available, and ready to take action.

See How Regal for Salesforce Works

AI Agents Build, deploy and scale human-sounding AI Phone Agents that autonomously handle millions of calls and resolutions at a fraction of the cost over voice and text. Multi-lingual, omniscient and available 24/7.
Intelligent IVR / Routing Say goodbye to clunky phone trees. Regal’s drag-and-drop IVR Builder lets you build the right system for your business. Route, collect, follow-up – all without writing a single line of code.
Journey Builder Today’s consumer is smart, savvy, and expects personalization across every touchpoint. Use Journey Builder to drive real-time, personalized, omni-channel outreach on the channels your prospects and customers prefer. A/B test everything.
Sales Dialer Drive faster speed-to-lead and boost agent efficiency by adding a best-in-class Power Dialer, Preview Dialer, Progressive Dialer and Predictive Dailer. Immediately improve performance to 100+ dials per hour.
Conversation Intelligence Increase your conversion rate with insights and automations based on what was said in 100% of your agent's conversations. Lets AI detect sentiment, score and summarize calls.
Branded Caller ID Drive higher connect rates by using Branded Caller ID and getting Regal call-level performance data. Reach 400M cell phones in the US from one platform.

Connect Regal to your CRM systems, like Salesforce, to power better inbound and outbound calls for support, sales and operations – with way less effort – using the Regal AI Agent Platform. Boost conversion, cross-sell, support, and retention efforts across multiple industries, including Financial Services, Insurance, Healthcare, Education, Home Services, and more. Here’s how Regal makes it happen: Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always-available, and ready to take action. Regal's AI agents can seamlessly collaborate with your Human agents in Regal or any other CCaaS. 1. Automated Personalization - Use your untapped customer data to set up better outbound campaigns with our Journey Builder and improve your inbound handling with our intelligent inbound IVR/routing. 2. Autonomous AI Agents - Handle millions of inbound and outbound calls using AI Agents that act human, at a fraction of the cost. 3. Super-Human Agents - Give your human agents the omni-channel, AI-powered tools they need to nail every interaction across phone, SMS, and email channels.