Your Trusted Partner Service Cloud and Contact Center Solutions

Xperience1st is a Salesforce Summit partner and a Genesys partner across the Middle East — one of firms in the region trusted to deliver at both ends of the customer experience stack Our consultants go deep in the areas where customer experience is actually won or lost: Service Cloud Voice — We connect your contact centre telephony directly into Salesforce, so agents see the full customer picture the moment a call lands with deep hands-on Genesys experience specifically Field Service — We get more out of your mobile workforce: scheduling, dispatch, and resource management built around the realities of how your teams actually work in the field Slack as your operational OS — We turn Slack into the layer your business runs on, not just where it chats. Cases, approvals, field escalations, and frontline workflows all live where your people already work — wired back into Salesforce so nothing falls through the cracks Agentforce — We build AI agents that handle routine, high-volume queries end to end, freeing your people for the conversations that need a human