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Bright Pattern Contact Center Integration (CTI)
Unify CXM | Boost Agent Productivity | Maintain Exceptional Service Quality
- Industries
- Horizontal Product
- Business Need
- Customer ServiceAgent ProductivityTelephony
- Requires
- Sales CloudService Cloud
- Compatible With
- Sales CloudService Cloud
Transform Salesforce customer experience with our omnichannel CTI contact center. Seamlessly integrated with a 360° customer view, powerful automation, intelligent routing, and omnichannel QM for unmatched agent efficiency and outstanding service quality.
Highlights
UNMATCHED AGENT EFFICIENCY Empower agents with productivity-boosting tools. Minimize time wasted looking up customer info with screen pops. Reach customers directly from Salesforce with click-to-call/chat. Automate repetitive tasks and workflows with AI
OUTSTANDING SERVICE QUALITY Make every interaction meaningful and informed. Give customers the freedom to choose preferred channels, let them be in control of the interaction with self-service IVR, connect them with experts directly with best-fit routing
MEASURABLE BUSINESS OUTCOMES Experience tangible improvements across major KPIs like CSAT, TTR, AHT, and FCR. Raise productivity and delight customers with lower wait time. Boost operational efficiency and cut costs. Multiply revenue with exceptional CX
LESS STRESS FOR THE TEAM Spare admin the pain of managing siloed systems by unifying sales, support, and marketing. Save campaign management efforts with list sync and auto result propagation. Prevent agent overload with smart task routing and automation
BETTER CAMPAIGN PERFORMANCE Amplify campaign success rates and expand customer reach by automating sales, marketing, and follow-up activities. Leverage Predictive, Progressive, and Preview campaigns seamlessly synchronized with Salesforce’s dynamic lists
INFORMED DECISION-MAKING Gain actionable insights into agent performance, customer satisfaction, and service efficiency with detailed historical and real-time reports. Continuously improve CX with screen/call recording, omni QM, and live supervision
Provider Details
#1 Contact Center, IVR, Sales Dialer, and Customer Engagement solution per TrustRadius 2024 Bright Pattern is the industry-leading Cloud Contact Center software provider, servicing customers in over 25 countries across the Americas, Europe, Middle East, Asia, and Oceania. Our solutions streamline customer communication across all channels, amplify customer experience by ensuring the utmost quality on every interaction, and supercharge business processes with AI-powered automation. #1 CCaaS vendor in terms of ROI per customer reviews as reported in the Gartner Digital Markets Report Customers love our solution for its: * Versatility: Bright Pattern's renowned out-of-the-box capabilities and seamless integrations empower businesses across various industries - from retail to travel to banking and beyond * Reliability: Bright Pattern’s state-of-the-art system ensures rigid business continuity - boasting 99.99% global uptime, on-the-fly upgrades, and active-active topology * Simplicity: Bright Pattern’s turnkey solution removes the typical headache of call center setup with half the industry average time-to-deploy and on-the-go customization options to meet dynamic business needs
Pricing Details
You can find details about Bright Pattern software pricing at https://www.brightpattern.com/call-center-software-pricing *Note: CRM Integration is available with Call Center Standard and Omnichannel CX packages and as an add-on.
Default
$5 USD/user/month