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Bright Pattern Contact Center Integration (CTI)

By Bright Pattern Inc

Unify CXM | Boost Agent Productivity | Maintain Exceptional Service Quality

No Ratings
$5   USD/user/month
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Industries
Horizontal Product
Business Need
Customer Service
Agent Productivity
Telephony
Requires
Sales Cloud
Service Cloud
Compatible With
Sales Cloud
Service Cloud

Transform Salesforce customer experience with our omnichannel CTI contact center. Seamlessly integrated with a 360° customer view, powerful automation, intelligent routing, and omnichannel QM for unmatched agent efficiency and outstanding service quality.

  • On-screen Object Tracking Feature

  • Outbound Campaign Screen Pop

  • Activity History Saving

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Additional Requirements
Salesforce Integration requires an active Bright Pattern Contact Center license, as well as additional configurations inside Salesforce. For more information please refer to https://help.brightpattern.com/5.19:Sfdc-integration-guide

App Details

Version
Bright Pattern Integration/Final 1.6.0
Listed On
09/05/2024
Latest Release
09/05/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English
German
Japanese
Korean
Russian
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.6.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
08/12/2024

Additional Details

Bright Pattern Contact Center Integration unlocks the full potential of your Salesforce ecosystem by supercharging your customer experience and optimizing your sales, service, and marketing operations. Our solution makes communication seamless across all voice and digital channels while providing a 360° view of the customer at every touchpoint. DECREASE HANDLE TIMES * Accelerate resolution by providing agents with required CRM data via screen pop * Minimize hold time by enabling agents to switch between records quickly with on-screen object tracking * Streamline after-call work with automatic interaction data saving and record-linking BOOST CUSTOMER SATISFACTION * Promote first contact resolution with intelligent routing * Remove the frustration of having to repeat information on transfer with screen pop carry-over * Guarantee service quality with omnichannel QM, real-time supervision, and recording/transcription REDUCE COSTS * Optimize resource allocation with automatic call distribution and queue management * Automate routine inquiries and basic tasks with self-service IVR and AI (NLP, Bots, STT/TTS) * Eliminate the need to maintain multiple fragmented systems by unifying CXM

Need help?

Bright Pattern Inc

San Francisco

Get in Touch with our team: https://www.brightpattern.com/contact-bright-pattern/

Support Phone+1 (855) 545-5200
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