iMMERSIVE | Salesforce AI Platform Experts

We engaged the consulting partner to help define our CRM strategy and produce a comprehensive, platform agnostic RFP for a business with no existing CRM capability. The brief needed to reflect the needs of both our Foodservice and Retail operations, address key operational challenges, and support future innovation across the customer and sales experience. The team brought strong product thinking, challenged our assumptions constructively, and translated complex requirements into a clear and credible output. The project was delivered on time and within budget, with excellent stakeholder engagement throughout. The final RFP received very positive feedback from Booker leadership and provides a strong foundation for selecting a CRM solution that will deliver long term value to the business. My advice would be to involve the right business stakeholders early, as the team are highly effective at turning strategic objectives into practical outcomes.

Our experience working with iMMERSIVE has been extremely positive from start to finish. They have supported us through a significant Salesforce modernisation project, including Lightning migration, technical simplification and the implementation of new functionality across multiple business areas. The team have been knowledgeable, responsive and collaborative throughout, taking the time to understand both our technical requirements and business processes. Communication was clear, issues were handled professionally and they worked closely with us to ensure solutions were delivered in a practical and user-focused way. What stood out most was their flexibility and willingness to work in partnership with us, particularly within a complex and evolving Salesforce environment with multiple integrations and legacy processes. We would have no hesitation recommending iMMERSIVE to prospective clients looking for an experienced and supportive Salesforce partner.

Immersive have been a brilliant partner, I would highly recommend then to other Salesforce users.

We engaged with ImmersiveAI to improve the UI/UX of our Salesforce product, with the aim of making key customer information more accessible and intuitive for colleagues. The project involved the development of custom Salesforce components that surfaced important highlights directly on the person account, improved navigation between related records, and provided clearer visibility of third-party advocate information. What stood out about ImmersiveAI was their ability to quickly understand our requirements and translate them into practical, user-focused solutions. Their communication throughout the project was excellent, and they worked collaboratively with our team to refine ideas and ensure the final solution met the brief. The improvements have significantly enhanced the user experience for our teams by making critical information easier to locate and navigate, supporting more efficient day-to-day working. For organisations considering working with ImmersiveAI, I would recommend engaging them early with clear business outcomes, as they are highly effective at turning operational challenges into well-designed Salesforce solutions.

Immersive have been a trusted partner over the last couple of years. This has been our third substantial engagement with them and yet again they have proven their worth in terms of delivering high quality outputs, a one-team approach and being pragmatic when faced with any delivery challenges. They have set the standard in terms of technology third party engagement.

Colin Humphrey was excellent. Walked me through every step and had an immense amount of patience to explain each process to me.

Colin was excellent on this project, delivering a perfect solution fast to address an urgent business requirement

The team at Immersive have been fantastic on our journey creating agentic solutions with AgentForce. I look forward to our continued partnership on our journey into an agentic future. I would like to give a big thanks to the team including Giles S, Simon C, Sam R, Bijal V and many more.

Immersive were very impressive in the way they were able to assimilate the specific needs of our business into a workable and scaleable Salesforce solution. The process has given the wider team confidence in Saleforce and Immersive, as we look to build on the system we have and expand it to help support and rationalise other business processes.

Thorough in scoping out requirements, used specialist knowledge to ensure best practice. Excellent engagement and communication throughout the project, detailed spreadsheet to track individual line items and progress. Project delivered on time and all requirements met. In summary it was a collaborative and smooth running project. Thank you