Deimos Engineering srl

From CRM to Full Operational Platform with Deimos Engineering

I collaborated with Deimos Engineering on a project to evolve our Salesforce platform, with the goal of turning it into a true company operating system. I led the definition of the operational model (SAL, SIL, warehouse, Field Service, ISO 9001 quality and asset management), working closely with the Deimos team to translate concrete business needs into effective digital processes. Deimos stood out for their ability to quickly understand complex operational logic and turn it into working, integrated solutions usable both in the office and on-site. Strong technical expertise, pragmatic approach, and clear focus on results. The project delivered tangible benefits: reduced manual work, improved job cost control, full traceability, and faster invoicing and cash collection. Recommended partner for structured companies in construction, plant engineering, and maintenance.

A partner who has become a colleague over time, a member of our team: he proposes long-term solutions and cares about improving company results by actively participating in the project.

A partner who has become a colleague over time, a member of our team: he proposes long-term solutions and cares about improving company results by actively participating in the project.

present and kind partner, reliable, with an eye to the future

The partner proved to be professional, highly prepared and decisive in the configuration of our corporate CRM, providing precise and functional answers to our project. Furthermore, he was instrumental in promoting the CRM culture to the company's resources, thanks to the passion and competence he demonstrated in the training sessions.

We engaged this partner to support the implementation and ongoing optimization of our Salesforce CRM, addressing the need for a reliable, well-structured system to manage complex customer care and operational processes. What stood out immediately was their high level of expertise, strong preparation, and exceptional reliability in meeting deadlines. The team showed outstanding responsiveness, resolving issues and handling requests within hours, including weekends when needed, which was critical for business continuity. They brought deep knowledge across Salesforce Sales Cloud and Service Cloud, translating requirements into effective and sustainable solutions. Beyond technical skills, the human and professional relationship was consistently constructive, collaborative, and based on trust. Despite delivering very high-quality work, their costs were lower than those of comparable large market players, offering excellent value for money. A helpful tip for future clients: involve them early and keep communication open: they are always available for calls and proactive in proposing solutions. Overall, the engagement delivered tangible operational benefits and a CRM setup we can confidently rely on.

We had a very positive experience with Deimos Engineering Srl and developed an excellent collaboration with our team. We especially appreciated their availability, expertise, and strong commitment to achieving results.

Our collaboration with this partner has been outstanding. Their deep expertise in Salesforce, proactive communication, and ability to adapt to our business needs have made a real impact on our operations. I would highly recommend them to any company looking for a reliable and knowledgeable Salesforce partner.