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Consilium UniAgent CTI Connector

By Consilium Software Inc

CTI Connector

Salesforce Consultants
No Ratings

Consilium UniAgent integrates with salesforce using OpenCTI API and telephony platform API

Description

Consilium UniAgent™ is a powerful Premium CRM-CTI Connector available on the Genesys AppFoundry that unifies all Genesys Cloud CX interactions—voice, chat, email, messaging, and social media— directly within the agent's CRM interface. This enables agents to manage the complete customer journey efficiently from a single desktop.

Highlights

Consilium UniAgent™ is a powerful Premium CRM-CTI Connector available on the Genesys AppFoundry that unifies all Genesys Cloud CX interactions—voice, chat, email, messaging, and social media— directly within the agent's CRM interface. This enables agents

Provider Details

Consilium Software Inc
Singapore
Founded
2007
Website
Email
Phone
+1-6478232380

Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video, and digital channels. Our solutions go beyond omnichannel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots, and Robotic Process Automation (RPA.) Consilium has earned the GDPR certification, conforming to the requirements of the EU General Data Protection Regulation. Security and quality are intrinsic to our products and services, with our ISO/IEC 27001 and ISO 9001 certifications for information security management and quality management systems, respectively. Consilium Software is incorporated in Singapore, with software development and engineering labs in India, and subsidiaries and branch offices in Malaysia (Kuala Lumpur), Taiwan (Taipei City), Indonesia (Jakarta), Thailand (Bangkok), Australia (Melbourne), and Canada (Toronto.)

Languages

Supported Languages

English • Finnish • French • German

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