Digital Customer Experience (DCX)

Digital Customer Experience (DCX) is a Salesforce consultancy from the Netherlands, working across the Netherlands, Belgium, and the UK. We design, build, and optimize Salesforce around one structure: your customer's lifecycle. Customer Lifecycle Delivery, our implementation methodology, decomposes your business, not our project plan: six stages from Acquire to Offboard, plus the foundations and integration layers. Departments stop working from fragmented pictures of the customer, and your customers feel known, not anonymous. We work for organizations whose customer relationships run on contracts: banks, insurers, healthcare, platforms, and travel. Every engagement anchors to a measurable business goal, delivery runs in building blocks with visible phases, and you know your team by name before you sign. AI accelerates how we deliver: the same scope faster, or more scope in the same time, every output reviewed by a senior consultant. Services: Sales Cloud, Service Cloud, and Agentforce implementation, Project Recovery for Salesforce projects that keep slipping, and the Salesforce Foundations Review, a fact-based read of what your org actually contains.