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Skillsoft CAISY™ for Agentforce
Level up Customer Support teams with AI-powered, experiential learning.
- Actions: 1Subagents: 1Agents: 1
- Industries
- Horizontal Product
- Business Need
- Customer ServiceCase ManagementAgent Productivity
- Requires
- AgentforceService Cloud
- AppExchange Partner Products
- Compatible With
- Service Cloud
This agent action enables organizations to assess real customer interactions using Skillsoft’s custom conversation rubrics. Customer Support teams receive actionable performance scores and real-time AI coaching recommendations.
Highlights
Driven by Generative AI: Picture an always-on supercoach. The Skillsoft AI scores real-life support cases and then spins up mock scenarios based on your toughest tickets. Your teams get hands-on experience and adaptive, personalized feedback.
Custom Learning Rubrics: No more generic grading. Skillsoft partners with you to build custom rubrics to assess what your business values. We’ll ensure you can assess interactions across multiple criteria and get actionable scores.
Real-World Simulations: Practice does make perfect, but only if your support teams practice the right stuff. Our AI-driven simulations drop employees into realistic, dynamic customer conversations like those they will face daily.
Instant Recommendations for Improvement: Your people receive specific, timely tips after each simulation or the audited customer support text and audio transcripts. That gives you a team that is always learning, evolving, and upping its game.
Provider Details
Skillsoft
300 Innovative Way, Suite 2210, Nashua, NH 03062
Skillsoft (NYSE: SKIL) empowers organizations and learners to unlock their full potential by delivering personalized, interactive learning experiences and enterprise-ready solutions. Powered by AI and strengthened by a broad ecosystem of partners, the Skillsoft platform helps customers solve some of today’s most complex business challenges including bridging skill gaps, improving talent retention, driving digital transformation, and future-proofing the workforce. Skillsoft is the talent development partner of choice for thousands of organizations – including 60% of the Fortune 1000 – and serves a global community of more than 95 million learners. For more information, visit skillsoft.com.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
The Skillsoft CAISY for Agentforce is priced per user per month. The more users you purchase the lower the price. We also offer discounting for muti-year contracts.
Skillsoft CAISY for Agentforce
$4 USD/user/month
Free trial available for 30 days
Lowest Starting Price