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Skillsoft CAISY™ for Agentforce
Level up Customer Support teams with AI-powered, experiential learning.
Overview
This agent action enables organizations to assess real customer interactions using Skillsoft’s custom conversation rubrics. Customer Support teams receive actionable performance scores and real-time AI coaching recommendations.
See How Skillsoft CAISY™ for Agentforce Works
Driven by Generative AI: Picture an always-on supercoach. The Skillsoft AI scores real-life support cases and then spins up mock scenarios based on your toughest tickets. Your teams get hands-on experience and adaptive, personalized feedback.
Custom Learning Rubrics: No more generic grading. Skillsoft partners with you to build custom rubrics to assess what your business values. We’ll ensure you can assess interactions across multiple criteria and get actionable scores.
Real-World Simulations: Practice does make perfect, but only if your support teams practice the right stuff. Our AI-driven simulations drop employees into realistic, dynamic customer conversations like those they will face daily.
Instant Recommendations for Improvement: Your people receive specific, timely tips after each simulation or the audited customer support text and audio transcripts. That gives you a team that is always learning, evolving, and upping its game.
Ever wish your support teams could practice tough work conversations without the pressure of getting it wrong? Meet Skillsoft CAISY™ (pronounced "K-see"), your AI-powered coaching partner for real-life learning in the flow of work. The CAISY conversational training experience creates a safe, interactive space where employees can experiment, learn, and refine their communication skills. The best part? No judgment, no risk. Every response your learners make is met with real-time, adaptive feedback — not just highlighting what they nailed but pinpointing the spots where they can grow. Here’s where Skillsoft CAISY™ for Agentforce changes the game for customer support training. Forget about asking your people to wait for days for feedback after a tricky call. CAISY steps in immediately, evaluating real customer interactions using its conversation rubric to provide a criteria rating and instructive feedback. The magic happens when CAISY dynamically creates custom learning scenarios based on your team's actual cases, letting users practice for the situations that matter most. The result? Faster feedback loops. Smarter team development. Real improvements you’ll notice in every call.
Categories
- Business Needs
- Customer ServiceCase ManagementAgent Productivity
- Industries
- Horizontal Product
- Personas
- Business Operations ManagerSales Representative / ManagerService Agent / Supervisor
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpAgentforceAgentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn MoreManaged PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Accessible SolutionThis company indicates that their solution meets certain accessibility standards. To learn more, review the Accessibility Conformance Report provided by the company. We don't independently audit a solution's accessibility.
- No LimitsAgentforceManaged PackageAccessible Solution