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Knowledge Case Deflection - Contact Form (Einstein Flow Template)

Deflect cases using Einstein Article Recommendations

Overview

Deflect cases using a contact form that incorporates Einstein Article Recommendations

1 of 3

  • Deflect incoming cases to reduce the load on your contact center Solve customer problems faster & without agent interaction Unlock the power of Einstein Article Recommendations in Flow

This case submission form is built in Flow, and can be used both on Experience Cloud portals and within the Service Console. Before the user definitively submits a new case, Einstein Article Recommendations will check whether there are any articles that solve their problem. If so, the case can immediately be closed with the status "Deflected", and your agents will never have to look at it.

Categories

Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

Compatibility

Required Salesforce Products
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Platform Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Supported Languages
English

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