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Knowledge Case Deflection - Contact Form (Einstein Flow Template)

By Salesforce Labs

Deflect cases using Einstein Article Recommendations

Free  

Never requires payment

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Requires
Sales Cloud
Service Cloud
Platform Cloud

Deflect cases using a contact form that incorporates Einstein Article Recommendations

Highlights

Deflect incoming cases to reduce the load on your contact center Solve customer problems faster & without agent interaction Unlock the power of Einstein Article Recommendations in Flow

Provider Details

Salesforce Labs
San Francisco, CA, USA

Salesforce Labs is a program that lets salesforce.com engineers, professional services staff & other employees share AppExchange apps they've created with the customer community. Inspired by employees' work with customers of all sizes and industries, these apps range from simple utilities to entire vertical solutions. Salesforce Labs apps are free to use, but are not official salesforce.com products, and should be considered community projects - these apps are not officially tested or documented. For help on any Salesforce Labs app please consult the Salesforce message boards - salesforce.com support is not available for these applications. Questions? Please visit https://success.salesforce.com/answers.

Pricing Details

Free

You can fully use this solution without payment.

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