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Tekst

Structure, analyze and automate your customer support with AI

Overview

Tekst bridges the gap between email and Salesforce. Unlock Process Intelligence, automate inbox-to-case flows, and give your teams clean, complete, and ready-to-work cases with less manual processing.

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  • Inbox-to-Salesforce Automation: Turn emails and attachments into fully enriched Salesforce cases.

  • Process Intelligence: Get visibility into real service workflows across inboxes and teams.

  • Agentic Automation: Automate repetitive tasks like routing, extraction, and validations.

  • Enterprise-Trained AI: Models tailored to your processes, terminology, and rules.

  • Seamless Salesforce integration: Works with Service Cloud, Agentforce, and existing systems.

  • Multilingual by default: Understands and processes requests across major languages.

  • Full Compliance: Auto-alerts on abnormalities, criticalities and incidents.

  • Secure & Compliant: Built for the strict requirements of enterprise and regulated industries.

Tekst is an enterprise-grade AI platform that structures, analyzes, and automates customer service, bridging the gap between email and Salesforce. With Process Intelligence and Agentic Automation, Tekst transforms unstructured inbox traffic into clean, complete, ready-to-work Salesforce cases. Our AI understands your unique processes, ingests complex data at scale, and integrates seamlessly into your existing Salesforce and enterprise ecosystem. • Multilingual • Secure, compliant, and enterprise-ready • Connects to your unique CRM, ERP, and back-office systems • Designed for high-volume, complex workflows • Natively supports inbox-to-case flows and service operations This enables service teams to deliver higher-quality support, reduce manual effort, and maintain full operational control—without changing how they work today.

Categories

Business Needs
Customer Service
Agent Productivity
Case Management
Industries
Horizontal Product
Personas
Business Operations Manager
Service Agent / Supervisor
Other
Features
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Lightning Ready