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Tekst

By Tekst.com

Structure, analyze and automate your customer support with AI

No Ratings
Paid Add-On Required  

Payment required for external services or products

Industries
Horizontal Product
Business Need
Customer Service
Agent Productivity
Case Management
Requires
None
Compatible With
Sales Cloud
Service Cloud
Marketing Cloud Engagement

Tekst bridges the gap between email and Salesforce. Unlock Process Intelligence, automate inbox-to-case flows, and give your teams clean, complete, and ready-to-work cases with less manual processing.

  • Customer Testimonial - Becton Dickinson

  • Customer testimonial - Poppy

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
None
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Marketing Cloud Engagement
Salesforce Editions
Enterprise
Unlimited
Developer

App Details

Listed On
11/14/2025
Supported Features
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Lightning Ready
Languages
Arabic
Dutch
English
Finnish
French
German
Danish
Italian
Japanese
Korean
Portuguese
Russian
Simplified Chinese
Spanish
Swedish
Thai
Traditional Chinese

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
11/11/2025

Additional Details

Tekst is an enterprise-grade AI platform that structures, analyzes, and automates customer service, bridging the gap between email and Salesforce. With Process Intelligence and Agentic Automation, Tekst transforms unstructured inbox traffic into clean, complete, ready-to-work Salesforce cases. Our AI understands your unique processes, ingests complex data at scale, and integrates seamlessly into your existing Salesforce and enterprise ecosystem. • Multilingual • Secure, compliant, and enterprise-ready • Connects to your unique CRM, ERP, and back-office systems • Designed for high-volume, complex workflows • Natively supports inbox-to-case flows and service operations This enables service teams to deliver higher-quality support, reduce manual effort, and maintain full operational control—without changing how they work today.

Need help?

Tekst.com

Ghent, East-Flanders, Belgium

Any questions about Tekst? Send an email to info@tekst.com.

Support Phone+1 650 668 4682
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