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Staircase AI

By Gainsight, Inc

Spot early warning signals, uncover expansion opportunities, and track team

No Ratings
$500   USD/company/month
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Industries
High Tech
Business Need
Sales
Customer Service
Requires
Sales Cloud

Staircase AI is your one-stop shop for unbiased, automated customer intelligence. We seamlessly connect to all your communication channels – email, calendar, tickets, chats, and video calls – and leverage the power of AI to analyze them.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials
Additional Requirements
Requires an active Staircase AI subscription. To view the content, the logged-in user needs to have a user in Staircase AI with the same email address.

App Details

Version
Staircase AI/V2.2 2.2.0
Listed On
12/22/2025
Latest Release
12/22/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.2.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
08/20/2025

Additional Details

Know what happens below the surface across every customer touchpoint with AI-powered sentiment that gives you real-time insights into customer health, risk, and ROI. Eliminate blind spots - and surprises - by embedding AI-powered sentiment analysis of every conversation with your accounts across every channel, and translate team activity to ROI and efficiency with dashboards to understand where you are over or underinvesting in your customers.

Need help?

Gainsight, Inc

1400 Bridge Parkway, Suite 101, Redwood City, CA

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