Systemographer - Salesforce Architecture and CPQ Consulting

Systemographer helped us so much! They saved us so much time and helped us use Salesforce in a more efficient way. We are so thankful.

Everyone wants to tackle the big projects, nobody wants to handle the day-to-day administration. Systemographer does both. They provide big company services with a small company feel. If you need Salesforce support of any kind, I cannot recommend Systemographer enough.

Systemographer worked tirelessly to improve and document our service contract and customer asset database, which are key components of a $60m / year business. Once the dust cleared, we had a completely redesigned process, and vastly more accurate database along with all the documentation needed to train our people and maintain the system. I cannot overstate the positive impact this had on our business.

Systemographer provided very detailed reviews and recommendations regarding our quoting templates and pricing exception approval process. They found new and creative ways to use Salesforce's tools and capabilities to meet our needs.

Systemographer took two small companies acquired by a much larger one, and merged their quoting tools with an eye toward migrating the resulting process into the larger company. This required a deep understanding of all three entities processes and a strong ability to negotiate and guide each toward a mutually satisfactory solution. Technical knowledge, and business acumen, married to expert diplomacy.

This project brought a smaller ($100m) company in line with a much larger ($8b) company. The consulting team brought in by the larger company was excellent in understanding and representing the larger company's side of the story, but had little to no interest in understanding ours. Systemographer was not only instrumental in handling the actual data exports and migration, but they went above and beyond in making sure our business needs were accurately represented and reflected in the final product. Without Systemographer we could have very easily been railroaded into a process that did not meet our needs.