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Litmus7 Order Returns Cartridge for B2C Commerce

Litmus7 Order Returns Cartridge for Salesforce B2C Commerce

Overview

The Litmus7 Order Returns Cartridge for B2C Commerce enables merchants to allow customers initiate order returns from the storefront.

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  • Ability to initiate returns both at an order and line-item level from a user’s order history in the storefront.

  • Return window option at the product level and site level to set return duration for each product and storefront respectively.

  • Ability to add comments and select from a list of configurable return reasons for each return order.

  • Endpoint to print return labels after a return has been initiated.

  • Endpoint for the refund of returned order amount through a payment provider of your choice - currently comes integrated with Braintree

  • Customer notification via emails for each status change related to a return.

  • Merchant Reporting Dashboard, made available by extending the Business Manager, provides reporting, search functionality and the ability for customer service representatives to initiate returns on behalf of a customer.

The Litmus7 Order Returns Cartridge for Salesforce Commerce Cloud (SFCC) enables SFCC merchants to allow customers to initiate order returns from the storefront. The cartridge takes care of the processes associated with order returns such as label printing, notifications and refunds. It features a Braintree integration to handle refunds which is easily customizable to accommodate a different payment provider. The cartridge comes bundled with a SFCC business manager extension cartridge which provides Customer Service Representatives with reporting features and necessary functionalities associated with returning an order. Fully built and customized by leveraging native Salesforce Commerce Cloud functionality, the cartridge can be further enhanced to fit specific business needs upon request. The cartridge is compatible with the latest versions of Site Genesis and SFRA.

Categories

Business Needs
Ecommerce
Industries
Retail
Personas
Architect
Consultant
Developer

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