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Empowering Businesses to Transform Customer Engagement
- Product Competencies
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- Certified PeoplePeople employed by the consultant who hold Salesforce certifications that align to competencies
- 21
- CertificationsThe number of certifications held by people at this organization that align to competencies
- 67
We are specializes in elevating customer engagement through Sales Cloud or Service Cloud with Contact Center solutions. As your trusted partner, we deliver scalable, personalized experiences that empower teams and unlock new revenue streams
Description
At Xperience 1st, we're not just another technology vendor; we're your trusted partner in transforming customer and user experiences. Leveraging Salesforce's cutting-edge Service Cloud and Einstein Chatbots, we specialize in optimizing Customer Relationship Management (CRM) and Contact Center operations like Genesys Cloud and Amazon Connect Services We Offer - CRM Optimization: Streamline your customer relationships with data-driven strategies - Contact Center Solutions: Elevate customer service with state-of-the-art voice and chat functionalities - Field Service Management: Improve your on-the-ground operations with our tailored solutions - AI-Driven Personalization: Utilize artificial intelligence to offer personalized experiences that scale - Team Empowerment: Equip your team with the tools they need for success, boosting productivity and job satisfaction. like Slack or Google Workspace
Highlights
Transform CRM with the Power of Salesforce Sales and Service Cloud
Voice Excellence: Setting New Standards in Contact Center Interactions whether for Leads , Collection or Customer Service
We have best talents covering Service Cloud Voice with Amazon Connect or Genesys Cloud
Einstein Chatbots, Digital Engagement, Field Service, and Experience Cloud: While technology is crucial, it's our expertise in crafting solid use cases and processes that sets us apart, ensuring seamless implementation and impactful results
Provider Details
- Social ImpactPledge 1%This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
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Xperience1st is a Salesforce Summit partner and a Genesys partner across the Middle East — one of firms in the region trusted to deliver at both ends of the customer experience stack Our consultants go deep in the areas where customer experience is actually won or lost: Service Cloud Voice — We connect your contact centre telephony directly into Salesforce, so agents see the full customer picture the moment a call lands with deep hands-on Genesys experience specifically Field Service — We get more out of your mobile workforce: scheduling, dispatch, and resource management built around the realities of how your teams actually work in the field Slack as your operational OS — We turn Slack into the layer your business runs on, not just where it chats. Cases, approvals, field escalations, and frontline workflows all live where your people already work — wired back into Salesforce so nothing falls through the cracks Agentforce — We build AI agents that handle routine, high-volume queries end to end, freeing your people for the conversations that need a human
Geographic Focus
Egypt • Greece • Iraq • Ireland • Saudi Arabia • United Arab Emirates
Languages
Arabic • English