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WatchMe Video Support

By SightLane LLC

The easiest way to get Salesforce help.

No Ratings
$649   USD/Org/month

Discounts available for nonprofits

Try It
Industries
Horizontal Product
Business Need
Productivity
Customer Service
Collaboration
Requires
None
Compatible With
Sales Cloud
Service Cloud
Government Cloud

WatchMe captures live user activity and combines it with on-demand Salesforce logs to give support teams a 360-degree view of production issues. Users get a simpler way to tell their story and support teams get everything they need to solve issues faster

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
None
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Government Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer

App Details

Version
WatchMe/Summer 25 / Lift 1.66.0
Listed On
05/18/2025
Latest Release
06/18/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Sales Programs
Supports Sales Programs, which provides sales teams with AI-powered coaching, actionable insights, and automated program delivery. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Agentforce
Multiple Currencies
Person Accounts
Salesforce Shield
Sales Programs
Managed Package
Lightning App Builder
Salesforce Mobile
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 8
Custom Tabs: 3
Custom Apps: 0
Lightning Components
Global: 5
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.59.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
05/07/2025

Additional Details

WatchMe makes it effortless for users to record and share live demos of issues with support agents, cutting down on coordination meetings and back-and-forth explanations. Simply capture the experience, attach it to a Case (or any object), and let WatchMe do the rest. In addition to video recordings, support agents automatically receive on-demand Salesforce logs that reveal what’s happening behind the scenes—giving them the full picture instantly. Users tell their story with ease. Agents get straight to the root cause. Everyone saves time. The fastest, most effective way to get help in Salesforce.

Need help?

SightLane LLC

A Michigan Company

WatchMe provides documentation, email, and phone support. Please consult your WatchMe representative for more details.

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