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WatchMe Video Support
The easiest way to get Salesforce help.
- Industries
- Horizontal Product
- Business Need
- ProductivityCustomer ServiceCollaboration
- Requires
- None
- Compatible With
- Sales CloudService CloudGovernment Cloud
WatchMe captures live user activity and combines it with on-demand Salesforce logs to give support teams a 360-degree view of production issues. Users get a simpler way to tell their story and support teams get everything they need to solve issues faster
Highlights
Create Live Video With just a few clicks, Users can record their experiences within and outside of Salesforce. Have a question that's easier to show than to explain? Create a WatchMe and demonstrate your situation quickly and easily.
On-Demand Debug Logs No need to setup debug logs for individual Users. Logs are automatically provisioned and delivered to the support team (and cleaned up afterwards). Now you can capture the User experience AND what's happening behind the scenes.
Production Visibility For support agents, nothing is more powerful than seeing the problem first-hand. Now there is no need to simulate issues in lower environments, with bad data. You can see actual User behavior and Results in production environments.
Record Anything WatchMe videos are not just for Salesforce. Need to show integration results from another system? Simply drag that window onto the screen and include it in your WatchMe.
Spend Less Time in Meetings Users and support agents can work independently to solve issues much faster. No more "Issue Discovery Meetings" or endless email chains to describe and triage problems.
Solve Problems 40%-60%Faster With a combination of Case data, live demonstration video, and relevant debug logs, all in one place, support agents have everything they need to solve issues faster and get Users back on track.
Provider Details
SightLane LLC
A Michigan Company
SightLane is a product development company that helps Salesforce teams and customers increase visibility, clarity, and action in and around the Salesforce platform. "Sight" (like clarity) that people can have while using the platform, and "Lane" representing where they want to go (like ambition) with their new knowledge. Company Philosophy - We believe that people make better choices when they can see clearly. - We believe that there is always a Next Best Move you can make. - We believe that diversity and inclusiveness lead to a better world. - We believe in High Speed, Low Drag.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
SightLane Bundle: Existing SightLane product customers receive an automatic 24% discount and can purchase full WatchMe capabilities for $499.
Standard
$649 USD/Org/month
Free trial available for 30 days
SightLane Bundle
$499 USD/Org/month
Free trial available for 30 days