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Visual Engagement for Agentforce

Empower your Agentforce workflows with instant video escalation — accelerat

Overview

Empower your Agentforce workflows with instant video escalation — accelerate decisions, boost conversions, and resolve issues faster.

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  • Native integration into Agentforce environment

  • Deeply integrated into Salesforce workflow - No user login - Video call integrated into detail page layout - no tab switching - Call activities and snapshot attached to the related Salesforce object

  • Improve Customer Support Metrics 97% customer satisfaction for video-assisted support calls +15% increase in first-call resolution -40% reduction in service visits, replaced by remote assistance

  • Use Cases: - Customer Service Escalations - Technical Support - Product Troubleshooting & Maintenance - Field Service Support - Remote Sales

  • Key Features - One-click video escalation - Instant video call & screen-sharing - Back and face camera - GDPR-compliant & secure - Browser-based, no installation

The Apizee Agentforce app brings the power of real-time video engagement directly into your Salesforce workflows. Whether qualifying leads, preparing quotes, assisting customers, or resolving support issues, your agents can now instantly initiate a secure video call when complexity arises — without leaving the Salesforce interface. Designed for sales and service teams, Apizee transforms digital conversations into high-trust, high-impact interactions. Reduce friction, humanize remote interactions, and unlock faster outcomes through seamless video escalation — natively integrated into your Agentforce processes.

Categories

Business Needs
Lead & Opportunity Management
Case Management
Agent Productivity
Industries
Consumer Goods
Engineering, Construction, & Real Estate
Retail
Personas
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Agentforce
Managed Package

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