Explore apps for invoice automationIntegrate CRM with CLM solutions
Help & Support
Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More
Have Questions?
Visual Engagement for Agentforce
Empower your Agentforce workflows with instant video escalation — accelerat
- Industries
- Consumer GoodsEngineering, Construction, & Real EstateRetail
- Business Need
- Lead & Opportunity ManagementCase ManagementAgent Productivity
- Requires
- AgentforceService Cloud
- Compatible With
- Service Cloud
Empower your Agentforce workflows with instant video escalation — accelerate decisions, boost conversions, and resolve issues faster.
Highlights
Native integration into Agentforce environment
Deeply integrated into Salesforce workflow - No user login - Video call integrated into detail page layout - no tab switching - Call activities and snapshot attached to the related Salesforce object
Improve Customer Support Metrics 97% customer satisfaction for video-assisted support calls +15% increase in first-call resolution -40% reduction in service visits, replaced by remote assistance
Use Cases: - Customer Service Escalations - Technical Support - Product Troubleshooting & Maintenance - Field Service Support - Remote Sales
Key Features - One-click video escalation - Instant video call & screen-sharing - Back and face camera - GDPR-compliant & secure - Browser-based, no installation
Provider Details
Apizee
France
A remote visual assistance and expert analysis solution that enables field users and clients to collaborate in real-time with remote agents on expertise, inspection, diagnostics, or support-related issues. The field user or client shares a live video feed from their smartphone, smart glasses, connected headset, or other video sources with the expert. The expert can capture images, zoom in, annotate the video, and share sketches to facilitate communication and decision-making.
Pricing Details
Paid Add-On Required
You must pay for a product or service that is external to Salesforce for this solution to work.
Use of the Apizee app for Agentforce requires a subscription to our visual engagement platform. Please contact us for further details.
Apizee Pro Plan includes for each user : - 10 video calls each month - with HD stream, snapshot, remote torch control and front and back camera switching - screen sharing included - invitations by SMS included
Apizee Pro
€19 EUR/user/month
Lowest Starting Price