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Visual Engagement for Agentforce

By Apizee

Empower your Agentforce workflows with instant video escalation — accelerat

No Ratings
Paid Add-On Required  

Payment required for external services or products

Industries
Consumer Goods
Engineering, Construction, & Real Estate
Retail
Business Need
Lead & Opportunity Management
Case Management
Agent Productivity
Requires
Agentforce
Service Cloud
Compatible With
Service Cloud

Empower your Agentforce workflows with instant video escalation — accelerate decisions, boost conversions, and resolve issues faster.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Agentforce
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Salesforce Editions
Enterprise
Unlimited
Developer
Additional Requirements
The Apizee solution works on all smartphones, tablets and personal computers without the need to install any applications.

App Details

Version
ApizeeAgentforce/ver 1.1 1.1.0
Listed On
06/17/2025
Latest Release
06/17/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Agentforce
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
05/23/2025

Additional Details

The Apizee Agentforce app brings the power of real-time video engagement directly into your Salesforce workflows. Whether qualifying leads, preparing quotes, assisting customers, or resolving support issues, your agents can now instantly initiate a secure video call when complexity arises — without leaving the Salesforce interface. Designed for sales and service teams, Apizee transforms digital conversations into high-trust, high-impact interactions. Reduce friction, humanize remote interactions, and unlock faster outcomes through seamless video escalation — natively integrated into your Agentforce processes.

Need help?

Apizee

France

Support Hours: 8 AM – 5 PM CEST Support Days: Monday – Friday (excl. French public holidays) Response Time: Within 4 hours Resolution Time: - Critical: 4 hrs - Major: 6 hrs - Minor: 1 day

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