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Visual Engagement for Agentforce
Empower your Agentforce workflows with instant video escalation — accelerat
Apizee
- Headquarters
- Employees
A remote visual assistance and expert analysis solution that enables field users and clients to collaborate in real-time with remote agents on expertise, inspection, diagnostics, or support-related issues. The field user or client shares a live video feed from their smartphone, smart glasses, connected headset, or other video sources with the expert. The expert can capture images, zoom in, annotate the video, and share sketches to facilitate communication and decision-making.
Additional Help
Support Hours: 8 AM – 5 PM CEST Support Days: Monday – Friday (excl. French public holidays) Response Time: Within 4 hours Resolution Time: - Critical: 4 hrs - Major: 6 hrs - Minor: 1 day