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Agentforce for Telcos
Empowering Telecom CX with Intelligent Automation.
- Industry Competencies
- AutomotiveCommunicationsEnergy and UtilitiesFinancial ServicesHealthcare and Life SciencesHigh TechManufacturingProfessional ServicesTravel, Transportation and Hospitality
- Product Competencies
- Agentforce CommerceAgentforce MarketingAgentforce SalesAgentforce ServiceAnalyticsPlatform
- Certified PeoplePeople employed by the consultant who hold Salesforce certifications that align to competencies
- 1,835
- CertificationsThe number of certifications held by people at this organization that align to competencies
- 5,462
Pre-built AI agents for telecoms to automate customer inquiries, billing issues, and churn management 24×7. Delivers faster resolutions, proactive support, and improved customer experience through Agentforce, Datacloud, next gen AI capabilities.
Description
Pre-built AI agents for telecoms to automate customer inquiries, billing issues, and churn management 24×7. Delivers faster resolutions, proactive support, and improved customer experience through Agentforce, Datacloud, next gen AI capabilities.
Highlights
24x7 AI-powered handling of enquiries, complaints, service requests, plus automated case categorization, identification, resolution, and hyper-personalization offered via. Datacolud and slack integration.
Proactive monitoring with real-time alerts, specialized call handling, dispute resolution, ready-to-deploy telecom agents, human-in-the-loop, and pre-built Agentforce agents.
Reduces customer churn, enhances telecom efficiency with zero-touch operations, integrates with other backend systems like billing, invoicing etc. via MuleSoft Agentforce, is scalable across regions, and backed by award-winning AI.
Provider Details
Tech Mahindra
US HQ: Plano, Texas
- Social ImpactPledge 1%This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
- Pledge 1%
Founded
1986
Website
For over two decades, Tech Mahindra has been committed to creating value for its customers, investors, associates and the society at large. This commitment has constantly fuelled the journey, encouraging us to think differently, work with passion and make things happen. Today, after 20 years, our commitment, passion and entrepreneurial spirit have only grown bigger, spurring us to look ahead and continue this journey towards achieving greater heights of Value Creation. As a leading global information, communications and technology (ICT) company, we are part of Mahindra Group, a global industrial federation of companies and one of the top 10 business houses based in India. We are powered by a pool of talented IT and consulting professionals. Our development and delivery centers in the US, Canada, Brazil, the UK, Hungary, Egypt, UAE, India, China, Malaysia, Singapore and Australia serve numerous clients, including several Fortune 500 companies.
Geographic Focus
Shows the regions where the provider operates or has done business
Countries
United States • Canada • Japan • Australia • Belgium • Brazil • China • France • Germany • India • Israel • Malaysia • Mexico • Netherlands • New Zealand • Pakistan • Poland • Singapore • Spain • Sri Lanka • United Arab Emirates • United Kingdom
Languages
Supported Languages
English